Broker & Financial
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Create an Exceptional Customer Experience with Solutions for Brokers and Financial Services
The brokerage and financial business in Thailand plays a crucial role in the country’s economy. Accuracy and speed in service delivery are of utmost importance. Protollcall has developed solutions for the Broker and Financial industry, aiding businesses to provide efficient, prompt, and professional services, thereby building lasting customer trust and satisfaction.
1. Comprehensive Call Center System (QM)
This is a call center management system with features for measuring, analyzing, and providing statistical and report solutions, easily managed through a web browser. It offers both real-time and statistical reporting systems.
- Real-time and Live Agent
- Displays real-time monitoring and live agent screens for supervisors.
- Shows the number of incoming calls, waiting times, and call durations.
- Broadcast function for sending messages to call center agents’ screens.
- Historical Report
- Provides detailed call logs with audio files.
- Displays the number of unattended calls, contact channels, and hang-up statuses.
- Shows service statistics in daily, hourly, or weekly formats.
- Offers reports on the performance of call center agents, including individual and overall details.
- Reports can be exported in various formats, such as Excel and PDF.
2. Develop Standard APIs for Integration with Customer CRM Systems
Having a call center system in the Broker and Financial business is essential because these businesses involve capital management, investment, and financial advisory services. Here are the main reasons a call center system is vital in the broker & financial business:
Protollcall is aware of data security. We deploy systems on cloud platforms certified with international security standards and comply with laws and regulations concerning financial data confidentiality and security.
Our friendly sales team and expert staff are ready to assist you. Call us or contact us through various communication channels for consultation or to request services.