QueueMetrics
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QueueMetrics: Comprehensive Call Center Software
QueueMetrics is a management software for call centers that integrates seamlessly with Asterisk. It features comprehensive metrics measurement, analysis, and statistical reporting, all easily manageable through a web browser. QueueMetrics is trusted by thousands of companies worldwide to enhance the efficiency of their call centers.
Features of QueueMetrics
Easy to Use
User-Friendly Interface: Designed to simplify daily tasks with notifications and messages.
CRM Integration: Compatible with popular CRMs such as Vtiger and Salesforce, among others.
WebRTC Softphone: Works with phone applications on both notebooks and PCs and includes quality service tracking reports.
Comprehensive Performance Measurement
Detailed Reporting: Covers all aspects of your call center for improvement.
Real-Time Management: Supervisors can monitor calls, send alerts during calls, listen in, and intervene in real time.
Customizable Wallboard Reports: For real-time reporting and live agent activity monitoring, including real-time monitor and live agent screens for supervisors, call volume, wait times, and call durations, with a function to broadcast messages to call center agents.
Historical Reports: Provides detailed call logs with audio files, reports on unattended calls, contact channels, hang-up statuses, and individual and overall performance reports. Data can be exported in various formats, including Excel and PDF.
Reliability: Trusted by thousands of companies worldwide, available on both cloud and on-premise systems.
3rd party Integration
External System Integration In addition to CRM integration, QueueMetrics can connect with external systems such as billing systems via standard APIs.
Why Choose QueueMetrics from Protollcall?
Protollcall is the exclusive retailer in East and Southeast Asia, offering queue metrics on promptCall Cloud and On-Premise for organizations.
Expertise in Installation and Customization: We tailor QueueMetrics to meet your business needs.
Comprehensive Solutions: We provide complete solutions, including phone numbers and CRM systems, reducing the complexity of managing multiple systems.
Extensive Experience: Over 20 years of experience in VOIP, cloud PBX, cloud call centers, and CRM.
Support: Our training and support teams ensure smooth business operations.
Elevate Your Call Center with QueueMetrics Today
You will receive a reliable, flexible, and cost-effective solution to help your business grow. Don’t wait—contact us today and experience the difference!
Our friendly sales team is ready to assist you. Call or reach out through various channels to get started.
For more details, visit (https://www.queuemetrics.com/)